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Customer Management. Every employee needs to be in the customer management business now. The best leaders ensure their teams regularly connect with customers, listen to their feedback, and exercise flexibility. Customers will appreciate when companies are nimble enough to understand their changing needs and offer new ways to help. The work leaders do now to retain and strengthen customer relationships will pay dividends in the future.
Your level of outreach will largely depend on how far along a candidate was in the recruiting process. If they only made it through a phone screen or the very beginning of your hiring process, you should till reach out to them, but keep it brief. Candidates with whom you’ve developed a rapport, or even extended an offer to however, will require a greater level of attention, like a personal phone call.
When hiring, give an edge to qualified candidates who have made it through multiple layoff rounds. They’re used to picking up the pieces after a massive layoff and are a better bet to know how to keep the operation moving smoothly. Be clear with them on company plans, and they may start imagining how to fix situations and turn things around. Identify candidates that have a track record of succeeding at things they’ve never done before. While most people can continually succeed in an upward linear fashion by building on prior experience, we are not in a linear period at the moment. The person who can repeatedly succeed in unknown situations is what some companies will need for fresh ideas and reinvention.
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